Customer support FAQ
What brands of bikes do you sell?
We sell bikes from Cannondale, Giant, Jamis, Pinaello, Boreals Fat Bike, and Moots, Felt. To learn more about the different brands of bikes we sell, see our Shop by Brand page.
What types of bikes do you sell?
We sell road bikes, cyclocross bikes, mountain bikes, hybrid bikes, and kid's bikes. To learn more about the different types of bikes we sell, see our Shop by Type page.
How much do your bikes cost?
Our bikes start at around $450 and go up to, well, the sky's the limit.
Why should I buy a bike from you?
We will work with you to find a bike that suits your riding goals. Whether that bike costs $400 or $4,000, you will receive the highest level of service and care. When you buy a bike from us, we provide free mechanical adjustments for as long as you own it. When you buy a road or cyclocross bike from us, we provide a free basic fit session at the time of purchase. We will adjust the height, angle, and position of your new bike's seat and handlebars so that your ride is as efficient and comfortable as possible.
Do you sell used bikes or vintage bikes?
No, we only sell new bikes.
Do you sell e-bikes?
Yes,
Can I test ride a bike at your store?
Yes! We strongly encourage you to take a test ride before you buy any bike
'm a woman. Should I get a woman's bike? What is a woman's specific bike?
The concept of Women's Bicycles is part hype and part reality. Bicycle manufacturers have been making "women's" bikes for as long as they have been making bikes at all, but it's only since the 1980's that they have started to incorporate a deep knowledge of ergonomics and fit into the process. Time was, a "Women's" bike was just a "Step-Through" bike, meaning, a bike with a low top tube. The purpose of the low top tube is to allow the rider to wear a dress or a skirt without this piece of clothing getting pushed up immodestly by the bicycle top tube. That's it. So if you don't see yourself riding in a dress, or if you're willing to make minor wardrobe accommodations (e.g. leggings underneath the dress) then you don't need a step through bike. Conversely, if you're a man and you do want to ride in a dress, you might prefer a step through bike to protect your modesty.
Now, since Georgina Terry introduced the first mass market, women's specific bicycle in the 1980's, bicycle manufacturers have been making women's specific bikes that are not necessarily step through models. These bikes take into account that fact that women and men differ in more than just dress. They actually have different body shapes! If you take a man and a woman of the same height, most of the time, the woman will have several key differences, such as longer legs, a higher ratio of femur length to length length, a shorter torso, shorter arms, narrower shoulders, smaller hands, and wider hips. These differences all effect bike fit and comfort. A Women's Specific Bike is built to accommodate these differences, offering a more comfortable and ergonomic fit to most women, right out of the box.
That said, unless you are very petite, you probably don't *need* a woman's specific bicycle. If you purchase the proper size unisex bicycle, and work with a competent bicycle fitter to customize the components which have the greatest effect on fit, such as the stem, handlebars, cranks, and saddle, then you will be comfortable on that bike.
Why do your kid's bikes cost so much more than the kid's bikes at Target/Walmart/K-Mart/Amazon.com?
We know that department stores and mass-market retailers sell kid's bikes for less than the price of kid's bike at a bike shop. That's because their kids bikes are extremely low quality, heavy, poorly designed, and incorrectly assembled. Simply put, your kids won't like riding them!
The kids bikes we sell have been painstakingly designed to offer your kids a really fun ride at a fair price. They have the same features and technology as many adult bikes, just shrunk to kid-friendly sizes. These bikes are light enough for kids to ride without getting tired, they are manufactured according to a high standard of quality so they will be able to take a lifetime of abuse, and they are designed to make it easy and fun to become a better bike rider. Our professional mechanics put them together with care. Just like the adult bikes we sell, when we sell a kid's bike we provide free adjustments for as long as you own the bike.
Department store kids bikes are NOT the way to instill a love of cycling in your child. When you start your child off on a quality bicycle, you are giving that child an opportunity to love cycling from the very beginning.
What happens when I buy a bike on your website?
When you buy a bike on our website, you will be asked to select a shipping method. You have to select In-Store Pickup in order to complete the Check Out process. After you complete the order, we will pull the bike from storage and assemble it according to our exacting standards. While we will try to assemble the bike right away, please allow up to 24 hours for bike assembly- sometimes our service department gets very busy! When the bike is ready to ride, one of our mechanics will give you a call. Then you can come into the store and pick it up!
When you arrive at our store, it's time to take a test ride. We'll make sure that the bike you've selected is the proper size and that all of the components are dialed in to their most ergonomic positions. If the bike is the wrong size or if it's uncomfortable, you don't have to buy it. You can choose a different size, or even a different bike- anything that we have in the store. We will make sure that you are satisfied with your purchase before you roll out the door.
Can you ship me a bike?
We don't ship bikes. Instead, we offer In-Store Pickup for the bikes we sell on our website. While this might seem kind of weird for an online store, it's actually very common for premium bike brands to insist that their products are only sold to customers in a "fully assembled" condition, and never shipped. This is because In-Store Pickup is only way for us to give you a bike that's 100% tuned up and ready to ride. If we shipped you a bike, we would be shipping it in a disassembled state, and when you received it you would have to put it together yourself, or bring it to a local bike shop for assembly.
1 Customer support FAQ
1.1 What brands of bikes do you sell?
We sell bikes from Cannondale, Giant, Jamis, Pinaello, Boreals Fat Bike, and Moots, Felt. To learn more about the different brands of bikes we sell, see our Shop by Brand page.
1.2 What types of bikes do you sell?
We sell road bikes, cyclocross bikes, mountain bikes, hybrid bikes, and kid's bikes. To learn more about the different types of bikes we sell, see our Shop by Type page
1.3 How much do your bikes cost?
Our bikes start at around $450 and go up to, well, the sky's the limit
1.4 Why should I buy a bike from you?
We will work with you to find a bike that suits your riding goals. Whether that bike costs $400 or $4,000, you will receive the highest level of service and care. When you buy a bike from us, we provide free mechanical adjustments for as long as you own it. When you buy a road or cyclocross bike from us, we provide a free basic fit session at the time of purchase. We will adjust the height, angle, and position of your new bike's seat and handlebars so that your ride is as efficient and comfortable as possible.
1.5 Do you sell used bikes or vintage bikes?
No, we only sell new bikes
1.6 Do you sell e-bikes?
Yes, Cannondale, Giant, and Rungu
1.7 Can I test ride a bike at your store?
Yes! We strongly encourage you to take a test ride before you buy any bike
1.8 I'm a woman. Should I get a woman's bike? What is a woman's specific bike?
The concept of Women's Bicycles is part hype and part reality. Bicycle manufacturers have been making "women's" bikes for as long as they have been making bikes at all, but it's only since the 1980's that they have started to incorporate a deep knowledge of ergonomics and fit into the process. Time was, a "Women's" bike was just a "Step-Through" bike, meaning, a bike with a low top tube. The purpose of the low top tube is to allow the rider to wear a dress or a skirt without this piece of clothing getting pushed up immodestly by the bicycle top tube. That's it. So if you don't see yourself riding in a dress, or if you're willing to make minor wardrobe accommodations (e.g. leggings underneath the dress) then you don't need a step through bike. Conversely, if you're a man and you do want to ride in a dress, you might prefer a step through bike to protect your modesty.
Now, since Georgina Terry introduced the first mass market, women's specific bicycle in the 1980's, bicycle manufacturers have been making women's specific bikes that are not necessarily step through models. These bikes take into account that fact that women and men differ in more than just dress. They actually have different body shapes! If you take a man and a woman of the same height, most of the time, the woman will have several key differences, such as longer legs, a higher ratio of femur length to length length, a shorter torso, shorter arms, narrower shoulders, smaller hands, and wider hips. These differences all effect bike fit and comfort. A Women's Specific Bike is built to accommodate these differences, offering a more comfortable and ergonomic fit to most women, right out of the box.
That said, unless you are very petite, you probably don't *need* a woman's specific bicycle. If you purchase the proper size unisex bicycle, and work with a competent bicycle fitter to customize the components which have the greatest effect on fit, such as the stem, handlebars, cranks, and saddle, then you will be comfortable on that bike.
1.9 Why do your kid's bikes cost so much more than the kid's bikes at Target/Walmart/K-Mart/Amazon.com?
We know that department stores and mass-market retailers sell kid's bikes for less than the price of kid's bike at a bike shop. That's because their kid’s bikes are extremely low quality, heavy, poorly designed, and incorrectly assembled. Simply put, your kids won't like riding them!
The kid’s bikes we sell have been painstakingly designed to offer your kids a really fun ride at a fair price. They have the same features and technology as many adult bikes, just shrunk to kid-friendly sizes. These bikes are light enough for kids to ride without getting tired, they are manufactured according to a high standard of quality so they will be able to take a lifetime of abuse, and they are designed to make it easy and fun to become a better bike rider. Our professional mechanics put them together with care. Just like the adult bikes we sell, when we sell a kid's bike we provide free adjustments for as long as you own the bike.
Department store kid’s bikes are NOT the way to instill a love of cycling in your child. When you start your child off on a quality bicycle, you are giving that child an opportunity to love cycling from the very beginning.
1.10 What happens when I buy a bike on your website?
When you buy a bike on our website, you will be asked to select a shipping method. You have to select In-Store Pickup in order to complete the Check Out process. After you complete the order, we will pull the bike from storage and assemble it according to our exacting standards. While we will try to assemble the bike right away, please allow up to 24 hours for bike assembly- sometimes our service department gets very busy! When the bike is ready to ride, one of our mechanics will give you a call. Then you can come into the store and pick it up!
When you arrive at our store, it's time to take a test ride. We'll make sure that the bike you've selected is the proper size and that all of the components are dialed in to their most ergonomic positions. If the bike is the wrong size or if it's uncomfortable, you don't have to buy it. You can choose a different size, or even a different bike- anything that we have in the store. We will make sure that you are satisfied with your purchase before you roll out the door.
1.11 Can you ship me a bike?
We don't ship bikes. Instead, we offer In-Store Pickup for the bikes we sell on our website. While this might seem kind of weird for an online store, it's actually very common for premium bike brands to insist that their products are only sold to customers in a "fully assembled" condition, and never shipped. This is because In-Store Pickup is only way for us to give you a bike that's 100% tuned up and ready to ride. If we shipped you a bike, we would be shipping it in a disassembled state, and when you received it you would have to put it together yourself, or bring it to a local bike shop for assembly.
